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FREE SHIPPING ON ALL ORDERS OVER 250AED *use code: ‘FREEDELIVERY’ at checkout

Delivery + Returns

DELIVERY INFORMATION

AGREEMENT: WHEN PLACING AND FULFILLING AN ORDER THROUGH OUR WEBSITE, THIS CONSTITUTES AS AN ACKNOWLEDGMENT AND ACCEPTANCE OF THE BELOW INFORMATION. ANY QUERIES, PLEASE CONTACT US AT: hello@shop-thegoldenhour.com

Dubai Delivery:
  • 25AED Standard (delivery time 2-4 working days). We will state at checkout the latest date that you are guaranteed to receive your order if Same Day delivery is not available.
  • 30AED Same Day (order placed before 5pm, including weekends) - please note, as we are only a small business at present, this option might not always be available. 
  • Please ensure you provide us with the correct mobile number for our driver to contact you if needs be.
The rest of the UAE:
  • 30AED Standard (Delivery time 2-4 working days)
UK and the Rest of the World:
  • 35AED delivery charge via Fedex or DHL
  • Delivery time approx. 7 days
  • Please ensure you provide us with the correct mobile number

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If your return is accepted we will be happy to exchange or process a full refund.

To start a return, you can contact us via Instagram or via e-mail at hello@shop-thegoldenhour.com. We will then guide you through the return process, depending on your country.